Never fear! The HGi helpdesk is here with the most common scanning issues and how they can be resolved:
[dropcap]5.[/dropcap] Scan to Email / Folder (and Print): Your MFP is unplugged from the network. This may seem silly, but we did the math and this really is in the top 5.
[dropcap]4.[/dropcap] Scan to Folder: You upgraded your target OS. Every time Windows releases a new version, the rules of SMB file sharing change a little bit. If you have an older MFP, you might need us to update the MFP firmware to match. Don't worry, this service is included in your service contract.