Tech Tip: Printer Troubleshooting

Submitted by Anonymous (not verified) on Mon, 06/21/2010 - 14:20

One of the most frustrating problems is when your printer won't print from the tray you choose.

This is a problem that usually happens when you are working with a Microsoft Word file that you did not create. Printer tray settings embedded in the Word documents that travel from computer to computer are typically to blame for this frustration.

These print settings within Microsoft Office will override the print driver settings so that no matter what paper source you choose in your print driver, your document will print to the tray specified inside Microsoft Word.

To resolve the issue, choose File then Print in Word on the document in question. Then click Options on the bottom left. You will see the screen below.

Printer Settings


Change the default tray to "Use Printer Settings". This tells Microsoft Word to let your print driver setting determine which tray settings to use.

That should solve the problem. Look for more tech tips in future issues of our monthly newsletter!