DigiDocFlow Outage

Submitted by Anonymous (not verified) on Mon, 08/01/2011 - 14:20

Update:

In a strange turn of events. We have been notified by Nuance that the DigiDocFlow outage will only affect the software on August 1, 2011. That is, those clients who we were unable to get updated today should be up and running as normal. We are discontinuing our proactive patching as of this morning. If you are still experiencing issues, please contact support@halsey-griffith.com

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Attention DigiDocFlow Customers,

Some versions of DigiDocFlow have ceased working as of July 31, 2011. We have a fix ready today and are setting up remote sessions for clients to get them back up and running.

The fix takes about 30 minutes per server.

If you are having trouble with DigiDocFlow, please email support@halsey-griffith.com. We will setup a remote session for you and give you an estimate of when we expect to start work on your system.

We appreciate your patience in this matter as we have many clients dependant on this software and are working as diligently as possible to get everyone back working as soon as possible.

Thank You for Your Cooperation,
Blake Siemon
Solutions Manager